Frequently Asked Questions

Below you can find a list of our Frequently Asked Questions. Click on a question below to see the answer

Need more help? Contact us through the Member Feedback form.

My Lottery Rewards FAQ's

How much does it cost to become a My Lottery Rewards member?

I have forgotten my log-in information. What can I do?

How do I change my personal account information?

Why did I get locked out of my account?

What should I do if I encounter a problem on the My Lottery Rewards website?

Why am I required to enter the last four digits of my Social Security Number?

What can I do if the website is not able to verify my identity?

How do I deactivate my account?

What do I do if I am not receiving emails from My Lottery Rewards?

Points for Prizes™ FAQ's

How do I set-up a Points for Prizes™ account?

What games are eligible for Points for Prizes™?

How do I enter my tickets for Points for Prizes™?

Where do I find the numbers on a ticket to enter?

Is there a limit on how many tickets may be entered?

My entry is not being accepted. What can I do?

What if I get a message saying the ticket was previously submitted?

Do I need to keep the ticket after I have submitted it?

What should I do if I am not receiving emails from Points for Prizes™?

What should I do if I encounter a problem on the Points for Prizes™ website?

How many points do I get for each ticket?

How do I check my points balance?

How do I redeem my points?

How do I check the status of an item I ordered?

What should I do if an order I receive is incorrect or damaged?

What should I do if I do not receive an item that I order?

Can I cancel my order?

Can I return my order?

When do my points expire?

Can I return a defective item?

Why was an item removed from the Points for Prizes™ store?

Promotions FAQ's

What tickets are eligible for second chance promotions?

Where do I find the numbers on a ticket to enter?

How will the drawings work?

How are winners contacted?