Frequently Asked Questions

Below you can find a list of our Frequently Asked Questions. Click on a question below to see the answer

Need more help? Contact us through the Member Feedback form.

My Lottery Rewards FAQ's

How much does it cost to become a My Lottery Rewards member?

I have forgotten my log-in information. What can I do?

How do I change my personal account information?

Why did I get locked out of my account?

What should I do if I encounter a problem on the My Lottery Rewards website?

Why am I required to enter the last four digits of my Social Security Number?

What can I do if the website is not able to verify my identity?

How do I deactivate my account?

What do I do if I am not receiving emails from My Lottery Rewards?

Points for Prizes™ FAQ's

How do I set-up a Points for Prizes™ account?

What games are eligible for Points for Prizes™?

How do I enter my tickets for Points for Prizes™?

Where do I find the numbers on a ticket to enter?

Is there a limit on how many tickets may be entered?

My entry is not being accepted. What can I do?

What if I get a message saying the ticket was previously submitted?

Do I need to keep the ticket after I have submitted it?

What should I do if I am not receiving emails from Points for Prizes™?

What should I do if I encounter a problem on the Points for Prizes™ website?

How many points do I get for each ticket?

How do I check my points balance?

How do I redeem my points?

How do I check the status of an item I ordered?

What should I do if an order I receive is incorrect or damaged?

What should I do if I do not receive an item that I order?

Can I cancel my order?

Can I return my order?

When do my points expire?

Can I return a defective item?

Why was an item removed from the Points for Prizes™ store?

Promotions FAQ's

What tickets are eligible for second chance promotions?

Where do I find the numbers on a ticket to enter?

How will the drawings work?

How are winners contacted?

Can I use a promotional code more than once?

My Lottery Rewards App FAQ's

What is the My Lottery Rewards App?

How much does it cost, and what kind of phone do I need to have?

What are the minimum mobile requirements for usage of the MLR App?

When I open the app, where do I go to find all of its functions?

I see "Enter Tickets" and "Check Tickets" in the app's menu -- what's the difference?

The app won't scan my ticket -- what should I do?

Will the app work with scratch-off tickets, draw games, or both?

How quickly after a drawing will the Check Tickets function be able to tell you if a ticket is a winner?

Can the app be used to claim prizes?

What is the ePlayslip function?

How many different ePlayslips can be saved?

Can the app be used to purchase tickets?

Why is the Rewards app separate from the Maryland Lottery's other apps?